FAQ

Frequently Asked Questions

What does 931 Delivers do?

931 Delivers is a delivery service that picks up your food, groceries, and other merchandise and delivers right to your home or office.

What is the delivery fee?

The Delivery Fee is based on the distance from the restaurant or store to the delivery address.  On most deliveries The cost is $2.75 for the first 4 miles and 85 cents per mile over that.  There is an exception on Pre-paid orders from the vendor and also Vendors that are located out of our normal Pickup Zone.

How long does it take?

Our average delivery time is 40 minutes but tthis can vary depending on traffic, restaurant cook times, orders in our queue, and other factors. You will be given a quote time at the time of your order. We make that quote time 99.9% of the time.

Do I Tip My Driver?

There is a tip automatically applied to your order that goes to the driver.  You are welcome to add to it, but it is not required.

How do I Pay?

We accept Visa, Mastercard, American Express, or Discover Card.   We no longer accept Cash Payments.

Where do you deliver?

We are serving Coffee, Warren, Franklin, Cannon, Moore, White, Marshall, and Bedford Counties.  Our Partner sites, www.blueraiderfood.com serves all of Rutherford County (Murfreesboro) and www.RiverCityFood.com serves all of Hamilton County. (Chattanooga)

What happens if my order is wrong?

We will do everything we can to get it right.  If the food is messed up by the restaurant, we will try and get it replaced for you.  We cannot re-purchase the food if they refuse.  If it is an ordering error on our part, we will gladly replace and redeliver at no charge.  If the ordering error is on the customer's part, we do not replace or re-deliver without a new order being placed. As we hope there are no problems with food preparation, this is not something we can control.  If there is a problem with food quality or incorrect items, we must be contacted within 15 minutes of delivery so we can send a driver to pickup the incorrect food and return to the restaurant.  **** On Deliveries that are in Rural areas, we must be notified within 5 minutes to catch our driver before he is to far away. ****

What happens if my driver can't find my house?

Drivers will call you if they are having trouble finding your delivery address. Keep in mind that just because one driver was able to does not mean all drivers will be able to.  If our drivers are unable to reach you with the telephone number provided, he or she will wait until the end of our quote time before canceling the order and moving on, but you will still be charged full price for the order.  

What happens if I threaten or curse at my driver?

We will have to cut ties with you as a customer.  Any orders placed with your name or address will not be fulfilled.

Can I Order from multiple places?

Yes, delivery charges will apply for both places.

Can I cancel my order?

Orders cannot be canceled once placed.

Are the menu prices the same as in the restaurant?

Sometimes they are and sometimes they aren't.  Some restaurants have automatic fees on to go orders.  Some are partners and some are not.  There are a couple of factors in play in where some of the menu items may be priced differently than in store.

What is the Service Fee?

This is a percentage of your order added to the bill for ordering through out site. Each vendor is different.  But you will be quoted before submitting your final order.


Privacy Notice

This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for https at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

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Lunch Hours

Mon - Sat10:30 am - 4:00 pm
Sunday12:00 pm - 4:00 pm

Dinner Hours

Mon - Sat4:00 pm - 8:00 pm
Sunday4:00 pm - 8:00 pm

Contact

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